Return & Refund Policy

1. Eligibility for Returns/Refunds
Products must be unused, in original packaging, and accompanied by proof of purchase.
Defective/damaged items or shipping errors must be reported within 14 calendar days of delivery.
For other issues, please refer to our warranty policy.

2. Reporting an Issue
Contact us immediately at contact@crociris.com within 14 days of receiving if:
The item is defective, damaged, or incorrect.
You received a wrong/missing item.
Don’t like the product and want to return it.
Include order number, Product model (or SKU)，photos/video proof, and a detailed description.

3.About Canceling Shipped Orders
If your cancellation request reaches us after your order has shipped:
We're unable to intercept the shipment
Should you choose not to keep the product:
✓ You'll need to return it to us
✓ You'll bear the return shipping costs

4. Return Process
We do not provide return shipping labels.    Customers are responsible for return shipping costs.
Upon approval, we will provide a return address and authorization (RMA) number.
Returns without an RMA number will not be accepted.

5. Refunds
Refunds are processed within 14 business days of receiving the returned item.
Refund amount includes the product price only (excluding original shipping fees).
Return shipping costs are non-refundable unless the return is due to our error.

6. Non-Refundable Items
Opened software, personalized/customized products, and perishables.
Items damaged due to misuse or altered after delivery.

7. Warranties
Manufacturer warranties apply where applicable.    Contact us for support.

8. Contact Us
For return requests or questions:
Email: contact@crociris.com