Return & Refund Policy

This Returns & Refunds Policy applies only to products purchased directly from crociris.com.
Products purchased from other retailers, marketplaces, distributors, or resellers are subject to the return, refund, and after-sales policies of the original place of purchase, unless otherwise required by applicable law.

1. Eligibility for Returns and Refunds
You may request a return within 14 calendar days of receiving your product, provided that the product meets the return conditions described in this policy.
For non-quality-related returns, including but not limited to changing your mind or no longer wanting the product, the product must be:
•Unused and in resalable condition;
•In its original packaging;
•Complete with all original accessories, manuals, and included items;
•Free from damage, excessive wear, or signs of use;
•Accompanied by valid proof of purchase.
For defective, damaged, or incorrectly shipped products, please contact us within 14 calendar days of delivery so that we can review the issue and provide an appropriate solution.
After the 14-day return period, eligible quality-related issues will be handled in accordance with our Warranty Policy.

2. Reporting an Issue
Please contact us at contact@crociris.com within 14 calendar days of receiving your order if:
•The product is defective or damaged;
•You received an incorrect product;
•An item is missing from your order;
•You received a product that does not match your order;
•You no longer want the product and would like to request a return.

Please provide the following information:
•Order number;
•Product model or SKU;
•Product serial number, where applicable;
•Reason for the return;
•Photos or videos showing the product, packaging, serial number, accessories, or the issue;
•A detailed description of the problem, where applicable.
We may request additional information or evidence to evaluate your return or refund request.

3. Returns for Non-Quality Reasons
If you request a return for a non-quality-related reason, such as changing your mind, no longer wanting the product, or other personal reasons, the product must meet all applicable return conditions in this policy.
Customers are responsible for return shipping costs for non-quality-related returns.
The product must be returned in its original condition, including the original packaging, accessories, manuals, and other items included with the order.
If the returned product shows signs of use, damage, excessive wear, missing accessories, missing packaging, or other conditions that affect its resale value, we may issue a partial refund or decline the return, depending on the condition of the returned product.

4. About Canceling Shipped Orders
If your cancellation request is received after your order has been shipped, we may be unable to cancel or intercept the shipment.
If you no longer wish to keep the product after it has been shipped:
•You will need to receive the product and request a return in accordance with this policy;
•You will be responsible for the return shipping costs;
•Original shipping fees are non-refundable unless the return is due to our error or otherwise required by applicable law.

Please do not refuse delivery solely to avoid the return process. A refused or undeliverable package may result in additional shipping or handling costs.

5. Return Process
We do not provide return shipping labels for non-quality-related returns. Customers are responsible for return shipping costs.
Before sending any product back, you must contact contact@crociris.com and obtain return authorization.
Once your return request is approved, we will provide:
•Return instructions;
•The appropriate return address;
•A Return Merchandise Authorization (RMA) number, where applicable.
If an RMA number is required for your return, it must be included with the returned product or provided as instructed by our support team.
Returns sent without prior authorization may be refused and may not be eligible for a refund or replacement.
The returned product must be shipped within the timeframe specified in our return instructions and must include a valid tracking number.
Customers are responsible for packaging the product securely to prevent damage during return shipping.
We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking information until your return has been fully processed.

6. Return Shipping Responsibility
For non-quality-related returns, customers are responsible for all return shipping costs.
Return shipping costs are generally non-refundable.
If the return is confirmed to be caused by our error, such as shipping the wrong product or sending a defective product, we will provide an appropriate shipping solution in accordance with our applicable policies.
Customers are responsible for any loss or damage that occurs during return shipping when the return is arranged by the customer.
If a returned product is lost or damaged during transportation due to inadequate packaging or the customer's chosen shipping method, we may be unable to provide a refund or replacement.

7. Refunds
Approved refunds will be processed after the returned product is received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to 14 business days for us to receive and inspect the returned product and process the refund.
After the refund has been processed, it may take an additional 5–7 business days for the funds to appear in your account, depending on your payment provider or bank.
Refunds generally include the product purchase price only and do not include original shipping fees, duties, taxes, remote-area surcharges, or other logistics-related fees, unless otherwise required by applicable law.
Return shipping costs are non-refundable unless the return is confirmed to be due to our error.

8. Partial Refunds
A partial refund may be issued if the returned product:
•Has been used;
•Shows signs of wear or damage;
•Is missing original accessories or other included items;
•Is missing or has damaged original packaging;
•Has reduced resale value for other reasons.
The amount of any partial refund will be determined based on the condition of the returned product and the extent of the loss in value.
If the returned product is substantially damaged, altered, or otherwise not eligible for resale, we may decline the return or refund, subject to applicable law.

9. Non-Refundable and Non-Returnable Cases
Returns or refunds will generally not be accepted in the following cases:
•The return request is submitted after the applicable 14-day return period for non-quality-related returns;
•The product has been substantially used, damaged, modified, or altered after delivery;
•The product is missing original packaging, accessories, manuals, or other included items;
•The product serial number has been removed, altered, damaged, or does not match the original order, where applicable;
•The product is a personalized or customized item, unless otherwise stated or required by applicable law;
•The product is a promotional item or free gift, unless otherwise stated;
•The product was purchased from an unauthorized retailer, marketplace seller, distributor, or reseller;
•The product was damaged due to misuse, accidents, liquid exposure, improper handling, or other customer-caused damage;
•The product is lost or damaged during customer-arranged return shipping due to inadequate packaging or the customer's chosen shipping method;
•The return was sent without prior authorization or a valid RMA number.
Nothing in this section limits any mandatory consumer rights that apply under applicable law.

10. Warranty
Quality issues reported after the 14-day return period may be eligible for warranty service in accordance with our Warranty Policy.
For warranty coverage, eligibility, claim procedures, and available resolutions, please refer to our Warranty Policy.

11. Important Information
Please inspect your product and its packaging as soon as possible after delivery.
If you receive an incorrect, damaged, or defective product, please contact us within 14 calendar days of delivery and provide relevant photos or videos so that we can evaluate the issue promptly.
We may require the returned product to be inspected before determining whether a refund, replacement, repair, or other resolution is appropriate.
All returns and refunds are subject to applicable laws and regulations. Your statutory consumer rights are not affected by this policy.

12. Contact Us
For return or refund requests, please contact:
Email: contact@crociris.com
Website: https://www.crociris.com