Warranty Policy

1. Warranty Period
All keyboards, mice, and over-ear headphones come with a 1-year limited warranty from the original purchase date. Coverage applies only to defects in materials or workmanship under normal use.

2. What’s Covered
Manufacturing defects (e.g., faulty switches, unresponsive sensors, or audio imbalances).
Functional failures during normal operation.
Defective parts (e.g., broken hinges, damaged connectors).

3. What’s Not Covered
Damage from misuse, accidents, liquid spills, or unauthorized modifications.
Wear and tear (e.g., keycap fading, cable fraying, ear cushion deterioration).
Purchases from unofficial retailers (proof of purchase required).
Cosmetic damage not affecting functionality.
Issues caused by improper handling or environmental factors (extreme temperatures, humidity).

4. Warranty Claim Process
Contact Support: Email contact@crociris.com with:
Proof of purchase (receipt/invoice).
Product model/serial number.
Description and photos/video of the defect.
Evaluation: Our team will review within 3–5 business days.
Resolution: If approved, we will repair, replace, or refund (at our discretion).  Return shipping costs are covered by us.

5. Limitations
This warranty is non-transferable and applies only to the original purchaser.
Repairs by unauthorized parties void coverage.
Warranty does not extend to software/driver issues or compatibility problems.

6. Contact
For claims or questions:
Email: contact@crociris.com
Website: www. crociris.com
This policy complies with applicable consumer laws.  Your statutory rights are not affected.