Warranty Policy

This Warranty Policy applies only to products purchased directly from crociris.com.
Products purchased from unauthorized retailers, marketplaces, distributors, or resellers are not covered by this Warranty Policy. For products purchased through other sales channels, please contact the original place of purchase for warranty or after-sales support, unless otherwise required by applicable law.

1. Warranty Period
All CROCIRIS keyboards, mice, and over-ear gaming headsets come with a 1-year limited warranty from the original purchase date.
This warranty covers defects in materials or workmanship that occur under normal use and in accordance with the product's intended use.

2. What’s Covered
This warranty covers the following issues when they are determined to be caused by a manufacturing or workmanship defect:
•Manufacturing defects, such as faulty switches, unresponsive sensors, or audio imbalance;
•Functional failures that occur during normal operation;
•Defective components or parts, such as broken hinges or damaged connectors, when the damage is caused by a manufacturing defect.
CROCIRIS may request additional information, photos, videos, or other evidence to determine whether an issue is covered under this warranty.

3. What’s Not Covered
This warranty does not cover:
•Damage caused by misuse, abuse, accidents, liquid spills, or improper handling;
•Damage caused by unauthorized modification, repair, or disassembly;
•Normal wear and tear, including keycap fading, cable fraying, or ear cushion deterioration;
•Cosmetic damage that does not affect product functionality;
•Damage or issues caused by improper storage, extreme temperatures, excessive humidity, or other environmental factors;
•Software, firmware, driver, or compatibility issues;
•Products purchased from unauthorized retailers, marketplaces, distributors, or resellers;
•Products with altered, removed, damaged, or otherwise invalid serial numbers, where applicable.

4. Warranty Claim Process
To request warranty service, please contact contact@crociris.com and provide:
•Proof of purchase, such as a receipt or invoice;
•Product model and serial number, where applicable;
•A detailed description of the issue;
•Photos or videos showing the problem.
Our support team will review the information and may request additional details or troubleshooting steps.

We aim to complete the initial evaluation within 3–5 business days after receiving the required information.
Resolution
If the issue is confirmed to be covered by this warranty, we will provide an appropriate resolution based on the nature of the issue, product condition, and applicable policy. The resolution may include:
•Troubleshooting support;
•Replacement parts;
•Product repair;
•Product replacement;
•Refund, where applicable.

For return, refund, and shipping arrangements related to a warranty claim, please refer to our Returns & Refunds Policy.

5. Limitations
This warranty is non-transferable and applies only to the original purchaser.
Warranty coverage may be void if the product has been repaired, modified, disassembled, or otherwise serviced by an unauthorized party.
This warranty does not extend to software, firmware, driver, or compatibility issues unless otherwise required by applicable law.
CROCIRIS reserves the right to determine whether a reported issue is covered by this warranty based on the information provided, troubleshooting results, product inspection, and other relevant evidence.

6. Contact Us
For warranty claims or questions, please contact:
Email: contact@crociris.com
Website: www.crociris.com
This Warranty Policy is subject to applicable consumer protection laws and regulations. 
Your statutory consumer rights are not affected by this policy.