FAQ

Shipping / Orders

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 5–12 business days depending on your location.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping options and costs are calculated at checkout.

Can I change or cancel my order?

Orders can only be modified or canceled before shipment. Once shipped, changes are not possible.

How do I track my order?

Once your order ships, you will receive a tracking number via email to monitor delivery status.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Product & Compatibility

What platforms are crociris products compatible with?

Our products are compatible with PC, PS5, PS4, and most laptops. Specific compatibility may vary by model—please check the product page for details.

Do your headsets support Xbox?

Some models may require a 3.5mm connection for Xbox compatibility. Please refer to the product specifications before purchasing.

Is software or a driver required?

Most products are plug-and-play. For advanced features (EQ, surround sound), optional drivers may be available on the Support page.

Are your products suitable for long gaming sessions?

Yes, our products are designed with ergonomic structures and premium materials for extended comfort.

Support & Warranty

How do I download drivers or manuals?

Visit the support section on our website and select your product model to download the latest files.

What is your return policy?

We offer a 14-day return policy for unused items in original condition. Please contact support before returning.

Do your products come with a warranty?

Yes, all Crociris products come with a 1-year limited warranty covering manufacturing defects.

My headset has no sound or mic is not working. What should I do?

Please check connections, system settings, and ensure the correct input/output device is selected. For further help, contact support.

How can I contact customer support?

You can reach us via email or the contact form on our website. We typically respond within 24 hours.

Do you offer bulk or partnership opportunities?

Yes, for wholesale or partnership inquiries, please contact us directly for more details.